Privacy Policy

To read the full Canada Bay Club Privacy Policy please click here.

Dress Regulations

Members and their guests are to be clean and neatly dressed at all times to maintain a high standard. Management reserves the right to declare any dress offensive or not acceptable and reserves the right to refuse admittance or request them to leave if in their opinion the dress standard does not conform to the Club’s regulations. No argument will be entered into.

To maintain the high standards enjoyed within our venue, we remind patrons that the following dress is not permitted at any time:

» Dress shall be neat and tidy at all times.
» Footwear with heel and back strap must be worn at all times.
» Thongs and scuff type footwear are not permitted.
» Hats are not to be worn in the Club at any time.
» No working overalls, shorts, etc., after 6pm on Fridays, Saturdays and all day Sunday.
» No torn or offensive clothing.
» Hair rollers are not permitted.
» Swimwear, gymwear, training apparel and singlets are not permitted
» Men – long trousers and shirts with collars must be worn after 6pm on Friday, Saturday and Sunday nights.
» Tailored shorts with knee-length socks will be accepted.
» T-shirts with offensive words or pictures are not permitted.
» Tracksuit pants permitted until 7pm in all areas, however, after 7pm they are only permitted in The Brasserie and Baysia.
» Tailored, knee-length shorts are permitted after 7pm with shoes and socks.
» Managements’ decision shall be final.

Minors

All children under the age of 18 must be accompanied and supervised by a responsible adult at all times while in the dining or games area. Any child found unaccompanied will result in disciplinary action taken against the member.

Responsible Gaming

Canada Bay Club is committed to the provision of best practice in the Responsible Conduct of Gaming as part of our business activities and practices. We are aware of and take seriously our obligation to understand and abide by relevant legislative and regulatory requirements at all times.

It is our policy that we will:

» conform with all the legislative and regulative requirements for Responsible Gambling;
» provide a safe and responsible gambling and gaming environment that meets the expectations of our patrons and the community as a whole;
» promote and offer the availability of assistance, support and information to those who feel they have a problem with gambling by providing player information brochures, referral to counselling services and the Self-Exclusion Scheme;
» ensure that our management and staff are fully trained in the Responsible Conduct of Gaming and kept updated and informed of their responsibilities and of the requirements needed to recognise and support patrons who seek assistance with gambling problems;
» prohibit intoxicated persons from engaging in gambling activities;
» prohibit minors from entering the gaming areas;
» conduct and promote compliant financial practices;
» always conduct operations ethically and responsibly so as to minimise the harm that excessive gambling may cause to individuals.

Responsible Service of Alcohol

Canada Bay Club is committed to the provision of best practice in the Responsible Conduct of Gaming as part of our business activities and practices. We are aware of and take seriously our obligation to understand and abide by relevant legislative and regulatory requirements at all times.

It is our policy that we will:

» conform with all the legislative and regulative requirements for Responsible Gambling;
» provide a safe and responsible gambling and gaming environment that meets the expectations of our patrons and the community as a whole;
» promote and offer the availability of assistance, support and information to those who feel they have a problem with gambling by providing player information brochures, referral to counselling services and the Self-Exclusion Scheme;
» ensure that our management and staff are fully trained in the Responsible Conduct of Gaming and kept updated and informed of their responsibilities and of the requirements needed to recognise and support patrons who seek assistance with gambling problems;
» prohibit intoxicated persons from engaging in gambling activities;
» prohibit minors from entering the gaming areas;
» conduct and promote compliant financial practices;
» always conduct operations ethically and responsibly so as to minimise the harm that excessive gambling may cause to individuals.

Refund Policy

Western Suburbs Soccer and Community Club (ABN 65 000 430 491) trading as Canada Bay Club is bound by Australian Consumer Law (ACL) to provide refunds in certain circumstances. This policy sets out our obligations.

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item:

» has a problem that would have stopped someone from buying the item if they had known about it;
» is unsafe;
» is significantly different from the sample or description relied upon when ordering;
» is not fit for consumption; or has not been supplied.
» To obtain a refund or replacement, please return your meal to the restaurant or call us immediately, with your details and explain the basis of your refund request. If dining in, please ask to speak with the Manager.

In most cases, the meal must be returned before a full refund can be considered.

If the problem is not major, we will replace the item within a reasonable time. If it is not replaced in a reasonable time you can choose a refund, store credit or replacement.

Following approval by Canada Bay Club, the agreed amount will be refunded to you in cash or as a refund onto your credit card subject to the payment method used in the original transaction.

All claims must be made on the day of receipt, so we can respond appropriately to the request.

Delivery Policy

Delivery is currently unavailable at the Canada Bay Club.

Take-away orders may be placed for pick up only. This requires a mobile number to be added to the order and once completed, we will send an SMS to notify that the order is ready to be picked up.